RETURN POLICY Last updated June 30, 2023 RETURNS All returns must be postmarked within fourteen (14) days of the date the item was received. All returned items must be in new and unused condition, in untampered original packaging with all original tags and labels attached. RETURN PROCESS To return an item, please email customer service at thetahoevapory@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address: The Tahoe Vapory Attn: Returns RMA # PO box 2321 Stateline, NV 89449 Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. REFUNDS After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. EXCEPTIONS The following items cannot be returned: All Glass Used Items Items not in their original packaging For defective or damaged products, please contact the manufacturer. Please Note A 10% restocking fee will be charged for all returns. QUESTIONS If you have any questions concerning our return policy, please contact us at: 775-580-6555 thetahoevapory@gmail.com